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Privacy Policy

Version 1 — August 2026

Xhypee Pty Ltd (ABN 66 701 748 049), trading as Xhypee (“Xhypee”, “we”, “us”), operates the Xhypee rental marketplace. This policy explains what personal information we collect, why, who we share it with, and the choices you have. It applies to everyone who uses xhypee.com — renters, item owners, and visitors.

1. Information we collect

We collect information you give us directly, information created by using Xhypee, and a small amount of technical data automatically.

  • Account details — name, email, phone number, password (stored securely by our authentication provider, never visible to us in plain text).
  • Profile and store information — your photo, cover photo, and store description, if you add them.
  • Listings and bookings — items you list, bookings you make or receive, pickup addresses, condition photos, reviews, and messages exchanged with other users.
  • Payment information — handled entirely by Stripe, our payment processor. We never see or store your full card number; we hold a reference ID that lets Stripe charge or pay out the right account.
  • Identity verification — for higher-value bookings, Stripe Identity verifies your government ID. We do not receive or store a copy of your ID document — only whether verification succeeded.
  • Feedback and support — anything you submit through our feedback board or in messages to us.
  • Technical data — IP address, browser/device type, and pages visited, collected automatically for security (including rate-limiting abusive activity) and analytics.

2. How we use it

  • To operate the marketplace — creating listings, processing bookings and payments, and connecting renters with owners.
  • To communicate with you — booking updates, account notifications, and responses to messages or feedback you send us.
  • To keep the platform safe — verifying identity where required, investigating reports, and preventing fraud or abuse.
  • To improve Xhypee — understanding how the site is used, via the analytics tools listed below.
  • To meet our legal obligations — including tax and financial record-keeping.

3. Who we share it with

We don't sell your personal information. We share it only with the service providers that make Xhypee work, and only the information each one needs to do its job:

  • Stripe — payments, payouts, and identity verification.
  • Supabase — our database and account/authentication provider, where your account and booking data is stored.
  • Cloudflare — hosts listing photos and videos.
  • Algolia — powers search, and personalizes results based on your activity.
  • Google Analytics and PostHog — help us understand how the site is used. PostHog may associate activity with your account email.
  • Google — if you sign in with Google, or when address autocomplete is used on a listing.
  • Resend — sends transactional emails (booking confirmations, notifications). We don't send marketing emails, so there's nothing to opt out of on that front.

Overseas disclosure: most of these providers store or process data outside Australia (commonly the United States). By using Xhypee, you understand your information may be handled overseas by these providers under their own security and privacy commitments.

Other renters and owners see the information needed to complete a booking safely — your display name, rating, and reviews are public; your exact pickup address is only shared with a renter once their booking is confirmed.

4. Cookies and tracking

We use cookies and similar technology for core site functionality (staying signed in), analytics (Google Analytics, PostHog), and search personalization (Algolia). You can block or clear cookies in your browser settings, though some parts of the site may not work properly without them.

5. How long we keep it

We keep account and booking information for as long as your account is active, and for a reasonable period afterward to meet tax, accounting, and dispute-resolution obligations. When you delete your account, we remove your personal details immediately — see below.

6. Your rights, and deleting your account

You can access and correct most of your information directly from your account settings at any time. You can also:

  • Delete your account — from Dashboard → Settings → Delete account. This removes your name, photo, email, and contact details immediately (replaced with “Deleted user”) and disables your login. Booking and review history stays visible to people you've transacted with, the same way it would if you'd simply stopped using the app — deleting your account doesn't erase the other party's side of a completed transaction.
  • Request a copy or correction of your data — contact us using the details below.

Deletion is blocked while you have an active booking, an open damage claim, or an open dispute — these need to resolve first so the other party isn't left stranded mid-transaction.

7. Security

We restrict access to your data using row-level database security (so an account can only read what it's actually entitled to), rate-limit login and other sensitive actions against abuse, and never store payment card details ourselves. No system is perfectly secure, but we treat this seriously and fix issues as soon as we're aware of them.

8. Children

Xhypee is not directed at children. You must be at least 18 to create an account.

9. Changes to this policy

If we make material changes to how we handle personal information, we'll update this page and change the version date above.

10. Contact us

Questions, corrections, or a request about your data? Email us at admin@xhypee.com.